Privacy policy
Last updated 13 October 2026. This policy explains what we collect through this website and what we do with it.
What we collect
When you submit an enquiry form we collect your name, email address, phone number, suburb, the issue you select and anything you type in the message field. When you call us we record the number you called from and the details you give us.
Our website uses Google Tag Manager, Google Analytics and Google reCAPTCHA. These set cookies and collect technical information such as your IP address, browser, device and the pages you view, so we can see how the site is used and stop automated form spam.
How we use it
We use your details to respond to your enquiry, book and carry out work, issue quotes and invoices, and keep a record of the job including any CCTV footage taken on your property. We may contact you about work already carried out or a warranty matter.
We do not sell your personal information. We do not share it with third parties for their own marketing.
Who we share it with
Information is shared only where it is needed to do the work: our own crews and office staff, our parent business DrainPro, and service providers that run our email delivery, hosting and analytics. Where the law requires it, we may disclose information to a regulator, insurer or water authority.
CCTV footage
Footage taken inside your drains is recorded as part of the job and retained as a record of the work. We supply you with a copy. We may use short, de-identified clips for training or to explain a problem to another customer, and we will not use footage that identifies your property publicly without your permission.
Cookies and how to refuse them
You can block or delete cookies in your browser settings. Blocking them will not stop you using the site, but some measurement will be incomplete and reCAPTCHA may prevent the form from submitting.
How long we keep it
Enquiries that do not become jobs are kept for up to two years. Job records, invoices, compliance certificates and the associated footage are kept for as long as the warranty runs and as long as tax and plumbing-compliance law requires.
Security
Data is held on access-controlled systems and transmitted over encrypted connections. No system is perfect; if a breach affects you we will tell you and notify the Office of the Australian Information Commissioner where the law requires it.
Accessing or correcting your information
You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email [email protected] or call (03) 9059 2707. We respond within 30 days.
Complaints
If you are unhappy with how we have handled your information, contact us first. If we cannot resolve it you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We update this policy when our practices change. The date at the top of the page is the version you are reading.
Questions about your information?
If you would rather talk to a person about what we hold, or you want a job record or footage removed, send this through or call us. We answer privacy requests within 30 days.